By placing an order through this website, you agree to the terms and conditions set forth below. Please read through these terms carefully before placing your order and print a copy for future reference. Please also read our Privacy Policy regarding personal information provided by you, which is incorporated herein by reference. 

HEALTH DISCLAIMER 

Any statements on this site or any materials or supplements distributed or sold by Diem Direct have not been evaluated by the Food and Drug Administration. Diem brandproducts are not intended to diagnose, treat, cure or prevent any disease.  

RETURN POLICY 

Your order will generally be shipped the same day if your order is placed by 2pm central time. If your order is placed after that time or on a non-business day your order will ship the next business day.  Your satisfaction is our priority. If for any reason you are not satisfied with your product, you may return the product for a complete refund within 30 days of receipt. This refund is limited to one bottle per household (excluding shipping). Call our customer service hotline at (888) 876-5765 or email customerservice@diemdirectllc.com and we will process your refund – no questions asked. Refund will be in same form as original payment within 90 days of receipt of return date. 

TERMS OF SERVICE 

This Terms of Service (“TOS”) is a legally binding agreement made by and between Diem Direct (“we” or “us”) and you, personally and, if applicable, on behalf of the entity for whom you are using this web site (collectively, “you”). This TOS governs your use of the Diemdirectllc.com web site (“Web Site”) and the services we offer on the Web Site (“Services”), so please read it carefully. 

By accessing or using any part of the web site, you agree that you have read, understand and agree to be bound by this TOS. If you do not agree to be so bound, do not access or use the Web Site. 

Internet technology and applicable laws, rules and regulations change frequently. Accordingly, we reserve the right to make changes to this TOS at any time. Your continued use of the Web Site constitutes assent to any new or modified provision of this TOS that may be posted on the Web Site. 

Eligibility 

Except as expressly provided below, without limitation, minors are prohibited from purchasing, and except as specifically provided below.  

Compliance 

You must comply with all of the terms and conditions of this TOS, the policies referred to below, and all applicable laws, regulations and rules when you use the Web Site. 

License and Restrictions  

Subject to the terms and conditions of this TOS, you are hereby granted a limited, non-exclusive right to use the content and materials on the Web Site in the normal course of your use of the Web Site. You may not use any third party intellectual property without the express written permission of the applicable third party, except as permitted by law. The Website will retain ownership of its intellectual property rights and you may not obtain any rights therein by virtue of this TOS or otherwise, except as expressly set forth in this TOS. You will have no right to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit or sublicense from materials or content available on the Web Site, except as expressly set forth in this TOS. You may not attempt to reverse engineer any of the technology used to provide the Services. 

Prohibited Conduct  

In your use of the Web Site and the Services, you may not: (i) infringe any patent, trademark, trade secret, copyright, right of publicity or other right of any party; (ii) defame, abuse, harass, stalk any individual, or disrupt or interfere with the security or use of the Services, the Web Site or any web sites linked to the Web Site; (iii) interfere with or damage the Web Site or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial of service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; (iv) attempt to use another user’s account, impersonate another person or entity, misrepresent your affiliation with a person or entity, including (without limitation) the Website or create or use a false identity; (v) attempt to obtain unauthorized access to the Web Site or portions of the Web Site that are restricted from general access; (vi) engage, directly or indirectly, in transmission of “spam,” chain letters, junk mail or any other type of unsolicited solicitation; (vii) collect, manually or through an automatic process, information about other users without their express consent or other information relating to the Web Site or the Services; (viii) use any meta tags or any other “hidden text” utilizing the Force Factor name, trademarks, or product names; (ix) advertise, offer to sell, or sell any goods or services, except as expressly permitted by the Website; (x) engage in any activity that interferes with any third party’s ability to use or enjoy the Web Site or Services; or (xi) assist any third party in engaging in any activity prohibited by this TOS. 

Other Users 

If you become aware of any conduct that violates this TOS, We encourage you to contact Customer Service. We reserve the right, but will have no obligation, to respond to such communications. 

License  

By posting, storing, or transmitting any content on or to the Website, you hereby grant us a perpetual, worldwide, non-exclusive, royalty-free, sub-licensable, right and license to use, copy, display, perform, create derivative works from, distribute, have distributed, transmit and sublicense such content in any form, in all media now known or hereinafter created, anywhere in the world. You hereby irrevocably waive any claims based on moral rights or similar theories, if any. 

Objectionable Content  

We do not have the ability to control the nature of the user-generated content offered through the Web Site. You are solely responsible for your interactions with other users of the Web Site and any content that you post. We will not be liable for any damage or harm resulting from any content or your interactions with other users of the Web Site. We reserve the right, but have no obligation, to monitor interactions between you and other users of the Web Site and take any other action to restrict access to or the availability of any material that we or another user of the Web Site may consider to be obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable (including, without limitation, because it violates this TOS). 

Rights and Restrictions 

We attempt to ensure that the information on the Web Site is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions, and reserve the right to: (i) revoke any offer stated on the Web Site; (ii) correct any errors, inaccuracies or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Web Site. 

  •  If you purchase any products available on the Web Site (“Products”), you will be responsible for paying any applicable sales tax indicated on the Web Site. 
  •  We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from you such as a telephone confirmation of your order and other information. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected. We capture certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud. If any Web Site order is suspected to be fraudulent, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for fraud investigation. We reserve the right to cooperate with authorities to prosecute offenders to the fullest extent of the law. 
  •  (a) Copyright. All materials on the Web Site, including without limitation, the logos, design, text, graphics, other files, and the selection and arrangement thereof are either owned by Diem Direct. You may not use such materials without permission.  
  • (b) Trademarks. Diem, Diem Direct and specific ingredient and product names are either wholly owned by Diem or are used with permission. The related design marks and other trademarks on the Web Site are owned by us. Page headers, custom graphics, button icons and scripts are trademarks or trade dress we own. You may not use any of these trademarks, trade dress, or trade names without our express written permission. 
  •  You may not deep link to portions of the Web Site, or frame, inline link, or similarly display any of our property, including, without limitation, the Web Site. You may not use any of our logos or other trademarks as part of a link without express written permission. 
  •  All comments, feedback, suggestions, ideas, and other submissions that you disclose, submit or offer to us in connection with your use of the Web Site will become our exclusive property. Such disclosure, submission or offer of any comments shall constitute an assignment to us of all worldwide right, title and interest in all patent, copyright, trademark, and all other intellectual property and other rights whatsoever in and to the Comments and a waiver of any claim based on moral rights, unfair competition, breach of implied contract, breach of confidentiality, and any other legal theory. You will, at our cost, execute any documents to effect, record, or perfect such assignment. Thus, we will own exclusively all such right, title and interest and shall not be limited in any way in the use, commercial or otherwise, of any comments. You should not submit any comments to us if you do not wish to assign such rights to us. We are and will be under no obligation: (i) to maintain any comments in confidence; (ii) to pay to you or any third party any compensation for any comments; or (iii) to respond to any comments. You are and shall remain solely responsible for the content of any comments you make. 

Third Party Links and Content 

Diemdirectllc.com may contain links to other websites on the Internet that are owned and operated by third parties. We do not control the information, products or services available on these third party websites. The inclusion of any link does not imply our endorsement of the applicable website or any association with the website’s operators. Because we have no control over such websites and resources, you agree that we are not responsible or liable for the availability or the operation of such external websites, for any material located on or available from any such websites or for the protection of your data privacy by third parties. Any dealings with, or participation in promotions offered by, advertisers on the Website, including the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the applicable advertiser or other third party. You further agree that we shall not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or reliance on any such material available on or through any such site or any such dealings or promotions. 

Indemnification 

You agree to defend, indemnify and hold the Web Site, and its subsidiaries, affiliates, and their directors, officers, agents, members, shareholders, co-branders or other partners, employees, and Ad Partners harmless from any liabilities, losses, actions, damages, claims or demands, including reasonable attorneys’ fees, costs and expenses, made by any third party directly or indirectly relating to or arising out of (a) content you provide to the Web Site or otherwise transmit or obtain through the Service, (b) your use of the Service, (c) your connection to the Service, (d) your violation of this Agreement, (e) your violation of any rights of another or (f) your failure to perform your obligations hereunder. If you are obligated to provide indemnification pursuant to this provision, we may, in our sole and absolute discretion, control the disposition of any Claim at your sole cost and expense. Without limitation of the foregoing, you may not settle, compromise or in any other manner dispose of any Claim without our consent. 

Disclaimer of Warranties   

We provide the Web Site, the Products and Service on an “as is” and “as available” basis. We do not represent or warrant that the Products, the Web Site, Content or Service, nor any use of such: (I) Will be uninterrupted or secure; (II) Will be free of defects, inaccuracies or errors; (III) Will meet your requirements; (IV) Will operate in the configuration or with other hardware of software you use. We make no warranties other than those made expressly within this TOS and hereby disclaim any and all implied warranties including, without limitation, warranties of fitness for a particular purpose, merchantability and non-infringement. 

Forward-Looking Statements 

This Web Site may contain forward-looking statements that reflect our current expectations regarding future events and business development. Forward-looking statements involve risks and uncertainties. Actual developments or results could differ materially from those projected and depend on a number of factors, some of which are outside of our control.  

Health-Related Information 

We provide content on the Web Site for informational purposes only. No statements or products found on the Web Site are intended to substitute for the advice of medical professionals. The statements and products presented have not been reviewed by the FDA and are not intended to diagnose, treat, cure or mitigate any disease. Carefully read all directions prior to use of any Diem brand product prior to use.  

 

Exclusion of Damages  

We will not be liable for any consequential, incidental, indirect, punitive or special damages (including, without limitation, damages relating to lost profits, lost data or loss of good will) arising out of, relating to or connected with the use of the web site or products, regardless of the cause of action on which they are basede, even if advised of the possibility of such damages occurring. 

Limitation of Liability 

In no event will our aggregate liability arising from, relating to, or in connection with this TOS (including, without limitation, claims relating to the Web Site or the Products) exceed the greater of $60 or the amount that you paid for the Products. 

Export Restriction  

We control the Web Site from our offices within the United States of America. We make no representation that the Web Site or its content (including, without limitation, any products or services available on or through the Web Site) are appropriate or available for use in other locations. Users who access the Web Site from outside the United States of America do so on their own initiative and must bear all responsibility for compliance with local laws, if applicable. Further, the United States export control laws prohibit the export of certain technical data and software to certain territories. No content from the Web Site may be downloaded in violation of United States law. 

Force Majeure 

You acknowledge and understand that if the Diem Direct is unable to provide the Products as a result of a force majeure event, Diem Direct will not be in breach of any of its obligations towards you under these Terms of Service. A force majeure event means any event beyond the control of the companyDiem Direct shall not have any liabilitywhether in contract, warranty, tort (including negligence), or any otherr form of liability for failing to perform its obligations under this agreement to the extent that such failure is as a result of a force majeure event.   

Jurisdiction 

All disputes arising out of or relating to this TOS (including its formation, performance or alleged breach) or your use of the Web Site will be exclusively resolved under confidential binding arbitration held in Ann Arbor, MI before and in accordance with the Rules of the American Arbitration Association. The arbitrator’s award will be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this TOS will be joined to an arbitration involving any other party subject to this TOS, whether through class arbitration proceedings or otherwise. Notwithstanding the foregoing, we will have the right to seek injunctive or other equitable relief in state or federal court located in Ann Arbor, MI to enforce this TOS or prevent an infringement of a third party’s rights. In the event equitable relief is sought, each party hereby irrevocably submits to the personal jurisdiction of such court. 

 

Waiver of Class Action Rights   

By entering into this TOS, y ou hereby irrevocably waive any right you may have to join claims with those of others ij the form of a class action or similar procedural device. Any claims arising out of, relating to, or connected to this TOS must be asserted individually.You acknowledge and agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the Web Site, must be filed within one calendar year after such claim or cause of action arises, or forever be barred.  

Modifications 

We reserve the right to change or modify these Terms of Use at any time and your continued use of this site will be conditioned upon the Terms of Use in force at the time of your use. You can always check the most current version of the Terms of Use at this page. 

Termination 

We will have the right to terminate your access to the Web Site if we reasonably believe you have breached any of the terms and conditions of this TOS. Following termination, you will not be permitted to use the Web Site and we may, in our discretion, cancel any outstanding Product Orders. If your access to the Web Site is terminated, we reserve the right to exercise whatever means we deem necessary to prevent unauthorized access to the Web Site, including, but not limited to, technological barriers, IP mapping, and direct contact with your Internet Service Provider. This TOS will survive indefinitely unless and until we choose to terminate it, regardless of whether any account you open is terminated by you or us or if you have the right to access or use the Web Site. 

Scope 

This TOS contains the entire understanding between you and us regarding the use of the Web Site and supersedes all prior and contemporaneous agreements and understandings between you and us relating thereto. 

Term 

This TOS will be binding upon each party hereto and its successors and permittedassigns, and governed by and construed in accordance with the laws of the State ofMichigan without regard for conflict of law principles. This TOS and all of your rights and obligations under them may not be assignable or transferable by you without our prior written consent. No failure or delay by a party in exercising any right, power or privilege under this TOS will operate as a waiver thereof, nor will any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege under this TOS. You are an independent contractor, and no agency, partnership, joint venture, employee-employer relationship is intended or created by this TOS. The invalidity or unenforceability of any provision of this TOS will not affect the validity or enforceability of any other provision of this TOS, all of which will remain in full force and effect.